Context
Third Space is one of Europe's largest and most luxurious health club groups, with its Canary Wharf site alone offering 100,000 square feet of state-of-the-art training space. Built around the belief that fitness is a way of life, Third Space has built a prestigious, high-profile brand across its London sites and needed an electrical testing partner capable of matching that standard of quality and discretion.
Intersafe began conducting fixed-wire testing for Third Space Canary Wharf in 2007. The strength of that relationship led directly to the scope expanding across Third Space's wider portfolio, with Intersafe now also delivering electrical testing at the group's Tower Bridge, Marylebone, and Soho sites.
Challenge
Delivering electrical testing for a premium health club group brings a set of demands shaped by brand reputation as much as technical scope:
Protecting the member experience at all times: As a premium operator, Third Space's central challenge was ensuring testing work caused no inconvenience or disturbance to members using the facilities - a non-negotiable requirement given the standard their brand promises.
A history of inconsistent documentation: Third Space had previously worked with electrical testing contractors who failed to supply correct labelling or schematics alongside their testing, leaving gaps in the clarity and usability of the compliance records produced.
Protecting brand reputation through every interaction: As a prestigious, recognisable brand, Third Space needed contractors who understood that their conduct on site reflected directly on the business, with the general public unable to distinguish between Third Space staff and visiting contractors.
Solution
Intersafe, part of Complii, built the Third Space relationship on a foundation of genuine site understanding, immaculate documentation, and total discretion around members:
A consultative approach from the very first meeting: Before any proposal was put forward, Intersafe arranged an initial meeting with a Business Development Manager to properly understand the site and Third Space's bespoke requirements
Clear, thorough, and tangible reporting: Intersafe produces comprehensive reporting that is easily accessible once testing is complete
Out-of-hours and weekend working as standard: To guarantee zero disturbance to members, Intersafe carried out testing overnight and at weekends, ensuring the smooth, uninterrupted running of Third Space's operation throughout.
Scope expanded across the wider portfolio: The success of the initial engagement at Canary Wharf led directly to Intersafe taking on electrical testing across Third Space's Tower Bridge, Marylebone, and Soho sites, extending fixed wire testing across Canada Square, the men's and ladies' sauna and steam rooms, and stand-up and lay-down tanning facilities, with a comprehensive EICR provided on completion.
Results
Third Space has continued working with Intersafe since 2007 - a relationship now spanning multiple sites and nearly two decades, built on consistent quality and total discretion:
Zero disruption to members across all sites: Out-of-hours and weekend working ensured testing was carried out without any impact on the member experience, protecting the premium standard Third Space promises its customers.
Comprehensive, accessible compliance documentation: Clear, well-organised reporting gave Third Space confidence and clarity in their electrical compliance records for the first time.
A relationship that grew across the portfolio: What began as a single-site engagement at Canary Wharf in 2007 has expanded to cover Tower Bridge, Marylebone, and Soho - a direct result of the trust built through consistent, high-quality delivery over nearly two decades.
“We started working with Intersafe in 2007 and have not looked back. What made Intersafe stand out was that they arranged an initial meeting with a Business Development Manager to get to grips with the site and our bespoke requirements, ensuring their proposal and quote were accurate and in-depth. Previously we had experience of contractors carrying out the work but not supplying the correct labelling or schematics — Intersafe produce clear and thorough reporting which is tangible and easily accessible once testing is complete. The challenge for us is always to get the job done without causing inconvenience or disturbance to our customers, and Intersafe worked out of hours, overnight and at weekends, to ensure the smooth running of our operation with no disturbance at all. Third Space is a prestigious brand, and in everything we do we represent that brand. Intersafe know the importance of reputation and carry out the work with this in mind — although they are contractors, the general public would not know the difference. I would have no hesitation in recommending Intersafe to other businesses looking for a professional, high standard service.”
Steve Mason, Facilities Manager, Third Space